Introduction
Welcome to Solterra Candles ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy describes how we collect, use, and share information about you when you visit our website, purchase our products, attend our workshops, or otherwise interact with us.
By accessing or using our services, you agree to this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
We collect several types of information from and about users of our website and services:
Personal Information
We may collect personal information that you provide directly to us, such as:
- Contact information (name, email address, postal address, phone number)
- Account credentials (username and password)
- Payment information (credit card details, billing address)
- Order history and preferences
- Workshop registrations and feedback
- Communications you send to us
Automatically Collected Information
When you visit our website or interact with our emails, we may automatically collect certain information about your device and usage, including:
- IP address and device identifiers
- Browser type and operating system
- Pages visited and features used
- Time spent on pages and click-through data
- Referring website or application
- Geographic location
Information from Cookies and Similar Technologies
We use cookies, web beacons, and similar technologies to collect information about your browsing behavior and improve your experience on our site. These technologies help us:
- Remember your preferences and settings
- Understand how you navigate our website
- Analyze the performance of our marketing efforts
- Prevent fraud and improve security
You can manage your cookie preferences through your browser settings, although disabling certain cookies may limit your ability to use some features of our website.
How We Use Your Information
We use the information we collect for various purposes, including to:
- Process and fulfill your orders
- Manage your account and provide customer support
- Send transactional messages about your orders or account
- Communicate with you about products, services, and events
- Administer promotions, surveys, and contests
- Analyze and improve our products, services, and website
- Detect, prevent, and address fraud or security issues
- Comply with legal obligations
Sharing Your Information
We may share your information with the following categories of third parties:
Service Providers
We work with third-party service providers who help us operate our business, including:
- Payment processors and fulfillment partners
- Customer service and support providers
- Marketing and analytics providers
- Technology and hosting providers
These service providers are contractually obligated to use your information only for the purposes of providing services to us.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests from public authorities (e.g., court orders, subpoenas, or government regulations).
Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or control of your personal information.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
Access and Update
You can access and update certain information about yourself through your account settings or by contacting us directly.
Data Subject Rights
In certain jurisdictions (such as the European Economic Area, United Kingdom, or California), you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your personal information
- Object to or restrict certain processing of your data
- Request portability of your information
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the information provided at the end of this Privacy Policy.
Marketing Communications
You can opt out of receiving marketing emails from us by following the unsubscribe instructions included in our marketing emails or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you transactional or relationship messages, such as emails about your account or orders.
Data Security
We implement reasonable security measures to protect your personal information from accidental loss and unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account credentials and for any access to or use of your account. Please notify us immediately of any unauthorized access to your account or any other breach of security.
Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our systems.
International Transfers
Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that differ from those in your country. By using our services, you consent to this transfer, storing, or processing.
When we transfer personal information outside of the European Economic Area or United Kingdom, we implement appropriate safeguards in accordance with applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. If we make significant changes, we will notify you by email or through a notice on our website prior to the changes becoming effective. Your continued use of our services after such modifications will constitute your acknowledgment and acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Solterra Candles
37 Flinders St, Fitzroy
Canberra ACT 5957
Phone: 453281477
Email: [email protected]